Privacy Policy

At La Ravanelle, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard the information you provide to us.

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1. Information We Collect

When you use our website or make a booking, we may collect:

• Personal details such as your name, email address, phone number, and billing information.

• Booking details including dates of stay, number of guests, and special requests.

• Information collected automatically such as IP address, browser type, and pages visited on our site.

 

2. How We Use Your Information
We use your information to:

• Process bookings, payments, and confirmations.

• Communicate with you about your stay, events, or enquiries.

• Provide customer support and respond to your requests.

• Send newsletters or promotional offers (if you opt in).

• Improve our website and services.

 

3. Sharing Your Information

• We do not sell or rent your personal data to third parties.

• We may share information with trusted service providers who help us operate the property, process payments, or send communications.

• We may disclose information if required by law or to protect our rights and security.

 

4. Cookies & Analytics

Our website may use cookies and analytics tools to improve your browsing experience, measure traffic, and understand how guests use our site. You can disable cookies in your browser settings, though this may affect site functionality.

 

5. Security

We take reasonable steps to protect your information from unauthorised access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection.

 

6. Your Rights

Depending on your location, you may have the right to:

1. Access, update, or delete the personal data we hold about you.

2. Withdraw consent for marketing communications.

3. Request a copy of your data in a portable format.

To exercise these rights, please contact us at concierge@laravanelle.com.

 

7. Third-Party Links
Our site may link to external websites (for example, local tours or services). We are not responsible for the privacy practices of those websites.

 

8. Updates to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

9. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

La Ravanelle
concierge@laravanelle.com